Agents in real-time collaborative systems

Desktop conferencing systems, providing voice- or video-conferencing with some form of data sharing, have become increasingly popular. Unlike asynchronous collaborative systems such as email, little attention has been devoted to the place of agents in such real-time systems. This paper examines some of the ways in which agents can be used to support such apparently simple tasks as the setting up and answering of calls. Three agent categories, locators, routers and responders, are defined and some simple examples discussed. Several ways in which such agents can collaborate, providing the basis of an intelligent network, are identified.