AIT-QA: Question Answering Dataset over Complex Tables in the Airline Industry

Abstract

Table Question Answering (Table QA) systems have been shown to be highly accurate when trained and tested on open-domain datasets built on top of Wikipedia tables. However, it is not clear whether their performance remains the same when applied to domain-specific scientific and business documents, encountered in industrial settings, which exhibit some unique characteristics: (a) they contain tables with a much more complex layout than Wikipedia tables (including hierarchical row and column headers), (b) they contain domain-specific terms, and (c) they are typically not accompanied by domain-specific labeled data that can be used to train Table QA models. To understand the performance of Table QA approaches in this setting, we introduce AIT-QA; a domain-specific Table QA test dataset. While focusing on the airline industry, AIT-QA reflects the challenges that domain-specific documents pose to Table QA, outlined above. In this work, we describe the creation of the dataset and report zero-shot experimental results of three SOTA Table QA methods. The results clearly expose the limitations of current methods with a best accuracy of just 51.8%. We also present pragmatic table pre-processing steps to pivot and project complex tables into a layout suitable for the SOTA Table QA models. Finally, we provide data-driven insights on how different aspects of this setting (including hierarchical headers, domain-specific terminology, and paraphrasing) affect Table QA methods, in order to help the community develop improved methods for domain-specific Table QA.