EHCTool: Managing emotional hotspots for conversational agents

Abstract

Building conversational agents is becoming easier thanks to the profusion of designated platforms. Integrating emotional intelligence in such agents contributes to positive user satisfaction. Currently, this integration is implemented using calls to an emotion analysis service. In this demonstration we present EHCTool that aims to detect and notify the conversation designer about problematic conversation states where emotions are likely to be expressed by the user. Using its exploration view, the tool assists the designer to manage and define appropriate responses in these cases. Copyright held by the owner/author(s).