PaperLearning to use word processors: Problems and prospectsRobert L. Mack, Clayton H. Lewis, et al.ACM Transactions on Information Systems (TOIS)
Conference paperLearning a word processing system with training wheels and guided explorationRichard Catrambone, John M. CarrollCHI & GI 1986
PaperExploring Exploring a Word ProcessorJohn M. Carroll, Robert L. Mack, et al.Human-Computer Interaction