Anupam Gupta, Viswanath Nagarajan, et al.
Operations Research
This paper presents a model for applying revenue management to on-demand IT services. The multinomial logit model is used to describe customer choice over multiple classes with different service-level agreements (SLAs). A nonlinear programming model is provided to determine the optimal price or service level for each class. Through a numerical analysis, we examine the impacts of system capacity and customer waiting incentives on the service provider's profit and pricing strategies.
Anupam Gupta, Viswanath Nagarajan, et al.
Operations Research
Maurice Hanan, Peter K. Wolff, et al.
DAC 1976
Kaoutar El Maghraoui, Gokul Kandiraju, et al.
WOSP/SIPEW 2010
Oliver Bodemer
IBM J. Res. Dev