Conference paperRecipient Design for Conversational Agents: Tailoring Agent's Utterance to User's KnowledgeSungeun An, Robert Moore, et al.CUI 2021
Conference paperService value modeling: A systematic method to unveil the business value of industry solutionsGuang-Jie Ren, Yuichi Nakamura, et al.SRII 2014
Conference paperFinding the Conversation: A Method for Scoring Documents for Natural Conversation ContentRobert John Moore, Sungeun An, et al.CHI 2025
Conference paperApplying user-centered design to business modeling: CBM.next as a case studyRaphael Arar, Guang-Jie Ren, et al.CBI 2018