PaperUnderstanding is a Two-Way Street: User-Initiated Repair on Agent Responses and Hearing in Conversational InterfacesRobert J. Moore, Sungeun An, et al.PACM HCI
Conference paperApplying user-centered design to business modeling: CBM.next as a case studyRaphael Arar, Guang-Jie Ren, et al.CBI 2018
Conference paperRecipient Design for Conversational Agents: Tailoring Agent's Utterance to User's KnowledgeSungeun An, Robert Moore, et al.CUI 2021