Multimedia chat for helpdesks: A requirements study, a practical SOA architecture, and an interface prototype
- Zon-Yin Shae
- Tony Bergstrom
- et al.
- 2009
- ISORC 2009
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Multimedia chat for helpdesks: A practical SOA architecture
- Zon-Yin Shae
- Tony Bergstrom
- et al.
- 2008
- SERVICES 2008