EasyTicket: A ticket routing recommendation engine for enterprise problem resolution
- Qihong Shao
- Yi Chen
- et al.
- 2008
- VLDB
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4 results for Qihong Shao
Assessing expertise awareness in resolution networks
- Yi Chen
- Shu Tao
- et al.
- 2010
- ASONAM 2010
Ranking mortgage origination applications using customer, product, environment and workflow attributes
- Qihong Shao
- Anshul Sheopuri
- et al.
- 2009
- ICCCBDA 2009
Efficient ticket routing by resolution sequence mining
- Qihong Shao
- Yi Chen
- et al.
- 2008
- KDD 2008