A top-down approach to aligning business service centres with business processes
- Amit Fisher
- Fabiana Fournier
- et al.
- 2008
- International Journal of Services Operations and Informatics
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E-CLV: A modeling approach for customer lifetime evaluation in e-commerce domains, with an application and case study for online auction
- Opher Etzion
- Amit Fisher
- et al.
- 2005
- Information Systems Frontiers