Multi-dimensional knowledge integration for efficient incident management in a services cloud
- Rajeev Gupta
- K. Hima Prasad
- et al.
- 2009
- SCC 2009
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27 results for Chris Ward
Towards an optimized model of incident ticket correlation
- Patricia Marcu
- Genady Grabarnik
- et al.
- 2009
- IM 2009
Decomposition of IT service processes and alternative service identification using ontologies
- Christian Bartsch
- Larisa Shwartz
- et al.
- 2008
- NOMS 2008
Using mixed integer programming to schedule it change requests
- Leila Zia
- Yixin Diao
- et al.
- 2008
- NOMS 2008
Optimizing change request scheduling in IT service management
- Leila Zia
- Yixin Diao
- et al.
- 2008
- SCC 2008
IT service provider's multi-customer and multi-tenant environments
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- CEC/EEE 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- Naga Ayachitula
- Melissa Buco
- et al.
- 2007
- SCC 2007
Service provider considerations for IT service management
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- IM 2007
PEM: A framework enabling continual optimization of workflow process executions based upon business value metrics
- Melissa J. Buco
- Rong N. Chang
- et al.
- 2005
- SCC 2005
Low traffic overlay networks with large routing tables
- Chunqiang Tang
- Melissa J. Buco
- et al.
- 2005
- SIGMETRICS 2005