Toward transforming business continuity services
- Christopher Ward
- Shimon Agassi
- et al.
- 2009
- IBM J. Res. Dev
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27 results for Chris Ward
Using mixed integer programming to schedule it change requests
- Leila Zia
- Yixin Diao
- et al.
- 2008
- NOMS 2008
Decomposition of IT service processes and alternative service identification using ontologies
- Christian Bartsch
- Larisa Shwartz
- et al.
- 2008
- NOMS 2008
Optimizing change request scheduling in IT service management
- Leila Zia
- Yixin Diao
- et al.
- 2008
- SCC 2008
IT service provider's multi-customer and multi-tenant environments
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- CEC/EEE 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- Naga Ayachitula
- Melissa Buco
- et al.
- 2007
- SCC 2007
An integration model for organizing IT service management
- John Black
- Christine Draper
- et al.
- 2007
- IBM Systems Journal
Integrated change and configuration management
- Christopher Ward
- Vijay Aggarwal
- et al.
- 2007
- IBM Systems Journal
Service provider considerations for IT service management
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- IM 2007
PEM: A framework enabling continual optimization of workflow process executions based upon business value metrics
- Melissa J. Buco
- Rong N. Chang
- et al.
- 2005
- SCC 2005