SOAR: SOcially Aware Routing for request matching in enterprise environments
- Asheq Khan
- Hani Jamjoom
- 2008
- SCC 2008
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AIM-HI: A framework for request routing in large-scale IT global service delivery
- Asheq Khan
- Hani Jamjoom
- et al.
- 2009
- IBM J. Res. Dev