Service Center Staffing with Cross-Trained Agents and Heterogeneous Customers
- Elvin Coban
- Aliza Heching
- et al.
- 2018
- Production and Operations Management
Publications
This is our catalog of publications authored by IBM researchers, in collaboration with the global research community. It’s an ever-growing body of work that shows why IBM is one of the most important contributors to modern computing.
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14 results for Aliza Heching
Service-delivery modeling and optimization
- Yixin Diao
- Aliza Heching
- et al.
- 2015
- Interfaces
Optimal capacity management and planning in services delivery centers
- Aliza R. Heching
- Mark S. Squillante
- 2014
- Performance Evaluation
Multilocation combined pricing and inventory control
- Awi Federgruen
- Aliza Heching
- 2002
- Manuf. Serv. Oper. Manage.