A method for service center architecture based on industry standards
- Avivit Bercovici
- Amit Fisher
- et al.
- 2008
- SCC 2008
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4 results for Guy Rackham
A top-down approach from service centers to business processes
- Amit Fisher
- Fabiana Fournier
- et al.
- 2007
- SOLI 2007
Calculating the business importance of entities in a service-oriented enterprise
- Amit Fisher
- Fabiana Fournier
- et al.
- 2007
- SCC 2007
A top-down approach to aligning business service centres with business processes
- Amit Fisher
- Fabiana Fournier
- et al.
- 2008
- International Journal of Services Operations and Informatics