Assessing expertise awareness in resolution networks
- Yi Chen
- Shu Tao
- et al.
- 2010
- ASONAM 2010
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33 results for Shu Tao
Generative models for ticket resolution in expert networks
- Gengxin Miao
- Louise E. Moser
- et al.
- 2010
- KDD 2010
DA VINCI: A tool to improve VoIP call routing configurations
- Kunwadee Sripanidkulchai
- Shu Tao
- et al.
- 2010
- NOMS 2010
Efficient ticket routing by resolution sequence mining
- Qihong Shao
- Yi Chen
- et al.
- 2008
- KDD 2008
Balancing performance, robustness and flexibility in routing systems
- Kin-Wah Kwong
- Roch Guérin
- et al.
- 2008
- CoNEXT 2008
NetworkMD: Topology inference and failure diagnosis in the last mile
- Yun Mao
- Shu Tao
- et al.
- 2007
- IMC 2007
Improving service differentiation in IP networks through dual topology routing
- Kin-Wah Kwong
- Roch Guérin
- et al.
- 2007
- CoNEXT 2007
Failure diagnosis with incomplete information in cable networks
- Yun Mao
- Hani Jamjoom
- et al.
- 2006
- CoNEXT 2006
A decision analysis approach to financial risk management in strategic outsourcing contracts
- Bonnie K. Ray
- Shu Tao
- et al.
- 2013
- EURO Journal on Decision Processes
Building a cognitive platform for the managed IT services lifecycle
- K. Kloeckner
- Constantin Adam
- et al.
- 2018
- IBM J. Res. Dev