Building a cognitive platform for the managed IT services lifecycle
- K. Kloeckner
- Constantin Adam
- et al.
- 2018
- IBM J. Res. Dev
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74 results for Larisa Shwartz
Building Automated Data Driven Systems for IT Service Management
- Yixin Diao
- Larisa Shwartz
- 2017
- J Network Syst Manage
Constructing the Knowledge Base for Cognitive IT Service Management
- Qing Wang
- Wubai Zhou
- et al.
- 2017
- SCC 2017
STAR: A system for ticket analysis and resolution
- Wubai Zhou
- Wei Xue
- et al.
- 2017
- KDD 2017
Knowledge Guided Hierarchical Multi-Label Classification over Ticket Data
- Chunqiu Zeng
- Wubai Zhou
- et al.
- 2017
- IEEE TNSM
Towards open smart services platform
- Hamid Reza Motahari Nezhad
- Larisa Shwartz
- 2017
- HICSS 2017
Data-driven cloud-based IT services performance forecasting
- Genady Ya. Grabarnik
- Mauro Tortonesi
- et al.
- 2016
- Big Data 2016
Online inference for time-varying temporal dependency discovery from time series
- Chunqiu Zeng
- Qing Wang
- et al.
- 2016
- Big Data 2016
Resolution Recommendation for Event Tickets in Service Management
- Wubai Zhou
- Liang Tang
- et al.
- 2016
- IEEE TNSM
Towards establishing causality between change and incident
- Sinem Guven
- Karin Murthy
- et al.
- 2016
- NOMS 2016