Designing pilot for operational innovation in IT service delivery
- Genady Ya. Grabarnik
- Yefim Haim Michlin
- et al.
- 2012
- NOMS 2012
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72 results for Larisa Shwartz
A learning feature engineering method for task assignment
- David Loewenstern
- Florian Pinel
- et al.
- 2012
- NOMS 2012
SUITS: How to make a global IT service provider sustainable?
- Parijat Dube
- Genady Grabarnik
- et al.
- 2012
- NOMS 2012
Performance management and quantitative modeling of IT service processes using mashup patterns
- Carlos Raniery P. Dos Santos
- Lisandro Zambenedetti Granville
- et al.
- 2011
- CNSM 2011
Quality of IT service delivery - Analysis and framework for human error prevention
- Laura Shwartz
- Daniela Rosu
- et al.
- 2010
- SOCA 2010
Image selection as a service for cloud computing environments
- Robert Filepp
- Larisa Shwartz
- et al.
- 2010
- SOCA 2010
Automating the delivery of IT service continuity management through cloud service orchestration
- Markus Klems
- Stefan Tai
- et al.
- 2010
- NOMS 2010
Managing faults in the service delivery process of service provider coalitions
- Patricia Marcu
- Larisa Shwartz
- et al.
- 2009
- SCC 2009
Towards an optimized model of incident ticket correlation
- Patricia Marcu
- Genady Grabarnik
- et al.
- 2009
- IM 2009
Multi-tenant solution for IT service management: A quantitative study of benefits
- Larisa Shwartz
- Yixin Diao
- et al.
- 2009
- IM 2009