A knowledge acquisition method for improving data quality in services engagements
- Mohan N. Dani
- Tanveer A. Faruquie
- et al.
- 2010
- SCC 2010
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57 results for L. Venkata Subramaniam
Noisy text analytics
- L. Venkata Subramaniam
- 2010
- NAACL-HLT 2010
Automatically extracting dialog models from conversation transcripts
- Sumit Negi
- Sachindra Joshi
- et al.
- 2009
- ICDM 2009
Language independent unsupervised learning of short message service dialect
- Sreangsu Acharyya
- Sumit Negi
- et al.
- 2009
- IJDAR
Getting insights from the voices of customers: Conversation mining at a contact center
- Hironori Takeuchi
- L. Venkata Subramaniam
- et al.
- 2009
- Information Sciences
Customer-focused service management for contact centers
- Manish Bhide
- Sumit Negi
- et al.
- 2009
- IBM J. Res. Dev
Unsupervised learning of multilingual Short Message Service (SMS) dialect from noisy examples
- Sreangsu Acharyya
- Sumit Negi
- et al.
- 2008
- AND 2008
Unsupervised segmentation of conversational transcripts
- Krishna Kummamuru
- P. Deepak
- et al.
- 2008
- SDM 2008
A conversation-mining system for gathering insights to improve agent productivity
- Hironori Takeuchi
- L. Venkata Subramaniam
- et al.
- 2007
- CEC/EEE 2007
Automatic identification of important segments and expressions for mining of business-oriented conversations at contact centers
- Hironori Takeuchi
- L. Venkata Subramaniam
- et al.
- 2007
- EMNLP-CoNLL 2007