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Guang-Jie Ren- Guang-Jie Ren
- Yuichi Nakamura
- et al.
- 2014
- SRII 2014
- Xavi Masip-Bruin
- Guang-Jie Ren
- et al.
- 2013
- CBI 2013
- Guang-Jie Ren
- Susanne Glissmann
- 2012
- IEEE-CEC 2012
- G. Lella
- A. Fischetto
- et al.
- 2012
- SOLI 2012
- Heiko Gebauer
- Guang-Jie Ren
- et al.
- 2012
- Journal of Service Management
- Susanne Glissmann
- Ying Tat Leung
- et al.
- 2010
- SOLI 2010