A top-down approach to aligning business service centres with business processes
- Amit Fisher
- Fabiana Fournier
- et al.
- 2008
- International Journal of Services Operations and Informatics
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This is our catalog of publications authored by IBM researchers, in collaboration with the global research community. It’s an ever-growing body of work that shows why IBM is one of the most important contributors to modern computing.
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33 results for Segev Wasserkrug
Creating operational shift schedules for third-level IT support: Challenges, models and case study
- Segev Wasserkrug
- Shai Taub
- et al.
- 2008
- International Journal of Services Operations and Informatics
E-CLV: A modeling approach for customer lifetime evaluation in e-commerce domains, with an application and case study for online auction
- Opher Etzion
- Amit Fisher
- et al.
- 2005
- Information Systems Frontiers