Effort instrumentation and management in service delivery environments
- Melissa Buco
- Daniela Rosu
- et al.
- 2012
- CNSM 2012
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28 results for Nikos Anerousis
Latent association analysis of document pairs
- Gengxin Miao
- Ziyu Guan
- et al.
- 2012
- KDD 2012
Performance management and quantitative modeling of IT service processes using mashup patterns
- Carlos Raniery P. Dos Santos
- Lisandro Zambenedetti Granville
- et al.
- 2011
- CNSM 2011
A data confidentiality architecture for developing management mashups
- Carlos R. P. Dos Santos
- Rafael S. Bezerra
- et al.
- 2011
- IM 2011
Assessing expertise awareness in resolution networks
- Yi Chen
- Shu Tao
- et al.
- 2010
- ASONAM 2010
Generative models for ticket resolution in expert networks
- Gengxin Miao
- Louise E. Moser
- et al.
- 2010
- KDD 2010
Elements of system design optimization in service quality management
- Nikos Anerousis
- Yixin Diao
- et al.
- 2010
- NOMS 2010
Two heads better than one: Metric+Active learning and its applications for IT service classification
- Fei Wang
- Jimeng Sun
- et al.
- 2009
- ICDM 2009
Efficient ticket routing by resolution sequence mining
- Qihong Shao
- Yi Chen
- et al.
- 2008
- KDD 2008
Clustered subset selection and its applications on IT service metrics
- Christos Boutsidis
- Jimeng Sun
- et al.
- 2008
- CIKM 2008