A dynamic request dispatching system for IT service management
- David Loewenstern
- Yixin Diao
- 2012
- CNSM 2012
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62 results for Yixin Diao
Analysis of operational data to improve performance in service delivery systems
- Yixin Diao
- Aliza Heching
- 2012
- CNSM 2012
Closed loop performance management for service delivery systems
- Yixin Diao
- Aliza Heching
- 2012
- NOMS 2012
Modeling a complex global service delivery system
- Yixin Diao
- Aliza Heching
- et al.
- 2011
- WSC 2011
Staffing optimization in complex service delivery systems
- Yixin Diao
- Aliza Heching
- 2011
- CNSM 2011
Dispatch tooling for global service delivery
- David Loewenstern
- Melissa Buco
- et al.
- 2010
- CNSM 2010
Elements of system design optimization in service quality management
- Nikos Anerousis
- Yixin Diao
- et al.
- 2010
- NOMS 2010
Rule-based problem classification in IT service management
- Yixin Diao
- Hani Jamjoom
- et al.
- 2009
- ICCCBDA 2009
Multi-tenant solution for IT service management: A quantitative study of benefits
- Larisa Shwartz
- Yixin Diao
- et al.
- 2009
- IM 2009
An adaptive feedback controller for SIP server memory overload protection
- Yixin Diao
- Asser Tantawi
- et al.
- 2009
- ICAC 2009