Publications

This is our catalog of publications authored by IBM researchers, in collaboration with the global research community. It’s an ever-growing body of work that shows why IBM is one of the most important contributors to modern computing.

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62 results for Yixin Diao

A dynamic request dispatching system for IT service management
- - David Loewenstern
  - Yixin Diao
- 2012
- CNSM 2012
Analysis of operational data to improve performance in service delivery systems
- - Yixin Diao
  - Aliza Heching
- 2012
- CNSM 2012
Closed loop performance management for service delivery systems
- - Yixin Diao
  - Aliza Heching
- 2012
- NOMS 2012
Modeling a complex global service delivery system
- - Yixin Diao
  - Aliza Heching
  - et al.
- 2011
- WSC 2011
Staffing optimization in complex service delivery systems
- - Yixin Diao
  - Aliza Heching
- 2011
- CNSM 2011
Dispatch tooling for global service delivery
- - David Loewenstern
  - Melissa Buco
  - et al.
- 2010
- CNSM 2010
Elements of system design optimization in service quality management
- - Nikos Anerousis
  - Yixin Diao
  - et al.
- 2010
- NOMS 2010
Rule-based problem classification in IT service management
- - Yixin Diao
  - Hani Jamjoom
  - et al.
- 2009
- ICCCBDA 2009
Multi-tenant solution for IT service management: A quantitative study of benefits
- - Larisa Shwartz
  - Yixin Diao
  - et al.
- 2009
- IM 2009
An adaptive feedback controller for SIP server memory overload protection
- - Yixin Diao
  - Asser Tantawi
  - et al.
- 2009
- ICAC 2009