Classifying Emotions in Customer Support Dialogues in Social Media
- Jonathan Herzig
- Guy Feigenblat
- et al.
- 2016
- SIGDIAL 2016
Publications
This is our catalog of publications authored by IBM researchers, in collaboration with the global research community. It’s an ever-growing body of work that shows why IBM is one of the most important contributors to modern computing.
Date
Featured collections
Popular topics
3 results for Anat Rafaeli
Predicting customer satisfaction in customer support conversations in social media using affective features
- Jonathan Herzig
- Guy Feigenblat
- et al.
- 2016
- UMAP 2016
Governance mechanisms in global development environments
- Yael Dubinsky
- Shy Ravid
- et al.
- 2011
- ICGSE 2011