Classifying Emotions in Customer Support Dialogues in Social Media
- Jonathan Herzig
- Guy Feigenblat
- et al.
- 2016
- SIGDIAL 2016
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Predicting customer satisfaction in customer support conversations in social media using affective features
- Jonathan Herzig
- Guy Feigenblat
- et al.
- 2016
- UMAP 2016
Governance mechanisms in global development environments
- Yael Dubinsky
- Shy Ravid
- et al.
- 2011
- ICGSE 2011