Language independent unsupervised learning of short message service dialect
- Sreangsu Acharyya
- Sumit Negi
- et al.
- 2009
- IJDAR
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Customer-focused service management for contact centers
- Manish Bhide
- Sumit Negi
- et al.
- 2009
- IBM J. Res. Dev
The eShopmonitor: A comprehensive data extraction tool for monitoring Web sites
- Neeraj Agrawal
- Rema Ananthanarayanan
- et al.
- 2004
- IBM J. Res. Dev