Reaction times for user behavior models in microblogging Online Social Networks
- Samuel Martins Barbosa Neto
- Maira Athanazio De Cerqueira Gatti
- et al.
- 2013
- CIKM 2013
Publications
85 results for Claudio Santos Pinhanez
A simulation-based approach to analyze the information diffusion in Microblogging Online Social Network
- Maira A. De C Gatti
- Ana Paula Appel
- et al.
- 2013
- WSC 2013
Social network analyses in organizations: Challenges and approaches for studying work networks
- Ana Paula Appel
- Vagner F. De Santana
- et al.
- 2013
- MCPL 2013
Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
- Victor F. Cavalcante
- Claudio S. Pinhanez
- et al.
- 2013
- Journal of Service Research
Using social analytics for studying work-networks: A novel, initial approach
- Rogério A. de Paula
- Ana Paula Appel
- et al.
- 2012
- SBSC 2012
Scheduling with preemption for Incident Management: When interrupting tasks is not such a bad idea
- Marcos D. Assuncao
- Victor F. Cavalcante
- et al.
- 2012
- WSC 2012
Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing
- Cleidson R.B. De Souza
- Claudio S. Pinhanez
- et al.
- 2012
- SIGDOC 2012
Information needs of system administrators in information technology service factories
- Cleidson R.B. De Souza
- Claudio S. Pinhanez
- et al.
- 2011
- CHIMIT 2011
Human aspects of internet services: Considering the needs of users and providers
- Claudio S. Pinhanez
- 2011
- Journal of Internet Services and Applications
Multimedia chat for helpdesks: A requirements study, a practical SOA architecture, and an interface prototype
- Zon-Yin Shae
- Tony Bergstrom
- et al.
- 2009
- ISORC 2009