A conversation-mining system for gathering insights to improve agent productivityHironori TakeuchiL. Venkata Subramaniamet al.2007CEC/EEE 2007
Sentence boundary detection in conversational speech transcripts using noisily labeled examplesHironori TakeuchiVenkata L. Subramaniamet al.2007IJDAR
A text-mining system for knowledge discovery from biomedical documentsN. UramotoH. Matsuzawaet al.2004IBM Systems Journal