Task trail: An effective segmentation of user search behavior
- Zhen Liao
- Yang Song
- et al.
- 2014
- IEEE TKDE
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4 results for Yang Song
Hierarchical online problem classification for IT support services
- Yang Song
- Anca Sailer
- et al.
- 2012
- IEEE-TSC
Problem classification method to enhance the ITIL incident and problem
- Yang Song
- Anca Sailer
- et al.
- 2009
- IM 2009
ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution
- Mahesh Viswanathan
- Hidayatullah Shaikh
- et al.
- 2009
- IBM J. Res. Dev