Using social analytics for studying work-networks: A novel, initial approach
- Rogério A. de Paula
- Ana Paula Appel
- et al.
- 2012
- SBSC 2012
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Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
- Victor F. Cavalcante
- Claudio S. Pinhanez
- et al.
- 2013
- Journal of Service Research