Service commons: Serve and serve alike - Applying the creative commons spirit to web servicesMichiaki TatsuboriG.R. Gangadharan2012SCC 2012
h-IQ: Human intelligence for quality of service delivery dataMaja VukovicJim Laredoet al.2012SCC 2012
ReputationNet: A reputation engine to enhance ServiceMap by recommending trusted servicesJinhui YaoWei Tanet al.2012SCC 2012
How to assess and customize service value for IT cloud services clientsKathir RamaswamiAnca Sailer2012SCC 2012
Accelerating the deployment of security service infrastructure with collective intelligence and analyticsMaja VukovicChris Giblinet al.2012SCC 2012