SCOOP: Automated social recommendation in enterprise process management
- Huiming Qu
- Jimeng Sun
- et al.
- 2008
- SCC 2008
Publications
32 results at SCC 2008
Text to intelligence: Building and deploying a text mining solution in the services industry for customer satisfaction analysis
- Shantanu Godbole
- Shourya Roy
- 2008
- SCC 2008
Mining top issues from contact center logs for self help portals
- Dinesh Garg
- Nanda Kambhatla
- et al.
- 2008
- SCC 2008
SpiG4WSC: A calculus for secure services composition1
- Xu Dong Hong
- Qi Yong
- et al.
- 2008
- SCC 2008
On improving change management process for enterprise IT services
- Xiang Luo
- Koushik Kar
- et al.
- 2008
- SCC 2008
Deriving explicit data links in WS-BPEL processes
- Oliver Kopp
- Rania Khalaf
- et al.
- 2008
- SCC 2008
SOAR: SOcially Aware Routing for request matching in enterprise environments
- Asheq Khan
- Hani Jamjoom
- 2008
- SCC 2008
Using an interface proxy to host versioned web services
- David Frank
- Linh Lam
- et al.
- 2008
- SCC 2008
Optimal resource action planning analytics for services delivery using hiring, contracting & cross-training of various skills
- Dharmashankar Subramanian
- Lianjun An
- 2008
- SCC 2008
Zazen: A mediating SOA between ajax applications and enterprise data
- Avraham Leff
- James T. Rayfield
- 2008
- SCC 2008