Exploring the representation of complex processes in information-intensive services
- Uday Apte
- Uday Karmarkar
- et al.
- 2012
- International Journal of Services Operations and Informatics
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Modelling emission limits in product planning
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Performance modelling of service businesses
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A top-down approach to aligning business service centres with business processes
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Creating operational shift schedules for third-level IT support: Challenges, models and case study
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Optimatch: Applying constraint programming to workforce management of highly skilled employees
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