ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks
- Saurabh Jha
- Rohan Arora
- et al.
- 2025
- ICML 2025
Yu Deng
Title
Principal Research Scientist, Manager - AI for IT Operations and Services
Bio
Yu Deng is a Principal Research Scientist and Manager at IBM T.J. Watson Research Center. Her research interests are in information extraction, question answering, knowledge graph and semantic analysis. Her work at IBM has been focused on developing AI technology for IT operations and services. Yu is a member of IBM Academy of Technology and IBM Master Inventor. She has received numerous IBM Outstanding Technical Achievement Awards, IBM Research awards, and patent awards. Yu has received her Ph.D. in Computer Science from the University of Maryland, College Park, and is an ACM Distinguished Member and IEEE Senior Member.
Publications
Detection, Diagnosis and Remediation for IT Incidents powered by Generative AI
- 2023
- NeurIPS 2023
IBM Intelligent Remediation for ITOps Incidents powered by Generative AI
- 2023
- NeurIPS 2023
Exploring Large Language Models for Low-Resource IT Information Extraction
- Bhavya -
- Paulina Toro Isaza
- et al.
- 2023
- ICDM 2023
Dynamic Faceted Search for Technical Support exploiting Induced Knowledge
- Nandana Mihindukulasooriya
- Ruchi Mahindru
- et al.
- 2020
- ISWC 2020
Patents
- US
- 12001896
- US
- 11947439
- US
- 11797611
- US
- 11687385
- US
- 11681810
- US
- 11669692
- US
- 11615152
- US
- 11599431
- US
- 11570169
- US
- 11526688
Top collaborators
MN
Michael Nidd
Researcher in AI for IT Operations
RM
Ruchi Mahindru
Distinguished Engineer - IT Automation Research, IBM Master Inventor
SJ
Saurabh Jha
Senior Research Scientist/Focus on AI + Systems
NF
Nick Fuller
Vice President, AI and Automation