Language independent unsupervised learning of short message service dialect
- Sreangsu Acharyya
- Sumit Negi
- et al.
- 2009
- IJDAR
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15 results for Shourya Roy
Getting insights from the voices of customers: Conversation mining at a contact center
- Hironori Takeuchi
- L. Venkata Subramaniam
- et al.
- 2009
- Information Sciences
Unsupervised learning of multilingual Short Message Service (SMS) dialect from noisy examples
- Sreangsu Acharyya
- Sumit Negi
- et al.
- 2008
- AND 2008
An integrated system for automatic customer satisfaction analysis in the services industry
- Shantanu Godbole
- Shourya Roy
- 2008
- KDD 2008
Text classification, business intelligence, and interactivity: Automating C-Sat analysis for services industry
- Shantanu Godbole
- Shourya Roy
- 2008
- KDD 2008
Text to intelligence: Building and deploying a text mining solution in the services industry for customer satisfaction analysis
- Shantanu Godbole
- Shourya Roy
- 2008
- SCC 2008
Unsupervised segmentation of conversational transcripts
- Krishna Kummamuru
- P. Deepak
- et al.
- 2008
- SDM 2008
Automatic identification of important segments and expressions for mining of business-oriented conversations at contact centers
- Hironori Takeuchi
- L. Venkata Subramaniam
- et al.
- 2007
- EMNLP-CoNLL 2007
A conversation-mining system for gathering insights to improve agent productivity
- Hironori Takeuchi
- L. Venkata Subramaniam
- et al.
- 2007
- CEC/EEE 2007
Sentence boundary detection in conversational speech transcripts using noisily labeled examples
- Hironori Takeuchi
- Venkata L. Subramaniam
- et al.
- 2007
- IJDAR