Recommending ticket resolution using feature adaptation
- Wubai Zhou
- Tao Li
- et al.
- 2015
- CNSM 2015
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74 results for Larisa Shwartz
Modeling service variability in complex service delivery operations
- Yixin Diao
- Larisa Shwartz
- 2015
- CNSM 2015
BizMap: A framework for mapping business applications to IT infrastructure
- Joel W. Branch
- Karin Murthy
- et al.
- 2015
- IM 2015
Resolution recommendation for event tickets in service management
- Wubai Zhou
- Liang Tang
- et al.
- 2015
- IM 2015
Business-driven configuration of IT services in public and hybrid clouds based on performance forecasting
- Genady Ya. Grabarnik
- Mauro Tortonesi
- et al.
- 2015
- IM 2015
A note on non-commutative ergodic theorems for actions of hyperbolic groups
- Genady Ya. Grabarnik
- Alexander A. Katz
- et al.
- 2015
- J. Math. Anal. Appl.
Modeling the impact of service level agreements during service engagement
- Yixin Diao
- Linh Lam
- et al.
- 2014
- IEEE TNSM
Testing performance of IT service associates under variable load
- Genady Ya. Grabarnik
- Yefim Haim Michlin
- et al.
- 2014
- NOMS 2014
Business-driven optimization of component placement for complex services in federated Clouds
- Genady Ya. Grabarnik
- Larisa Shwartz
- et al.
- 2014
- NOMS 2014
A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation
- Joel W. Branch
- Yixin Diao
- et al.
- 2014
- NOMS 2014