PolyGraph: System for dynamic reduction of false alerts in large-scale IT service delivery environments
- Sangkyum Kim
- Winnie Cheng
- et al.
- 2011
- USENIX ATC 2011
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7 results for Shang Guo
Conversational Bootstrapping and Other Tricks of a Concierge Robot
- Shang Guo
- Jonathan Lenchner
- et al.
- 2017
- HRI 2017
Managing risk in multi-node automation of endpoint management
- Sai Zeng
- Constantin Adam
- et al.
- 2014
- NOMS 2014
Universal Script Wrapper-An innovative solution to manage endpoints in large and heterogeneous environment
- Sai Zeng
- Shang Guo
- et al.
- 2013
- IM 2013
Quality of IT service delivery - Analysis and framework for human error prevention
- Laura Shwartz
- Daniela Rosu
- et al.
- 2010
- SOCA 2010
Mining infrastructure data for system management optimization
- Chang-Shing Perng
- Shang Guo
- 2007
- IM 2007
A service delivery platform for server management services
- Jonathan Lenchner
- Daniela Rosu
- et al.
- 2009
- IBM J. Res. Dev