Improving response accuracy for classification- based conversational IT services
- Yixin Diao
- Daniela Rosu
- 2018
- NOMS 2018
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17 results for Daniela Rosu
Building a cognitive platform for the managed IT services lifecycle
- K. Kloeckner
- Constantin Adam
- et al.
- 2018
- IBM J. Res. Dev
Service analytics for IT service management
- Yixin Diao
- Ea-Ee Jan
- et al.
- 2016
- IBM J. Res. Dev
Effort instrumentation and management in service delivery environments
- Melissa Buco
- Daniela Rosu
- et al.
- 2012
- CNSM 2012
Connecting the dots in IT service delivery: From operations content to high-level business insights
- Daniela Rosu
- Winnie Cheng
- et al.
- 2012
- SOLI 2012
Integrated user activity monitoring for regulatory services
- Mattias Marder
- Kumar Bhaskaran
- et al.
- 2012
- NOMS 2012
PolyGraph: System for dynamic reduction of false alerts in large-scale IT service delivery environments
- Sangkyum Kim
- Winnie Cheng
- et al.
- 2011
- USENIX ATC 2011
Quality of IT service delivery - Analysis and framework for human error prevention
- Laura Shwartz
- Daniela Rosu
- et al.
- 2010
- SOCA 2010
Multi-dimensional knowledge integration for efficient incident management in a services cloud
- Rajeev Gupta
- K. Hima Prasad
- et al.
- 2009
- SCC 2009
Towards an optimized model of incident ticket correlation
- Patricia Marcu
- Genady Grabarnik
- et al.
- 2009
- IM 2009