A negotiation protocol description language for automated service level agreement negotiationsSebastian HudertTorsten Eymannet al.2000IEEE-CEC 2000
Negotiating service levels - A generic negotiation framework for WS AgreementSebastian HudertHeiko Ludwiget al.2008SEKE 2008
Decision support for service transition management: Enforce change scheduling by performing change risk and business impact analysisThomas SetzerKamal Bhattacharyaet al.2008NOMS 2008
Dynamic management of outsourced service processes' QoS in a service provider - Service supplier environmentGenady GrabarnikHeiko Ludwiget al.2008BDIM 2008
Management of service process QoS in a service provider - Service supplier environmentGenady GrabarnikHeiko Ludwiget al.2007CEC/EEE 2007
Cremona: An architecture and library for creation and monitoring of WS-AgreementsHeiko LudwigAsit Danet al.2004ICSOC 2004