Text classification, business intelligence, and interactivity: Automating C-Sat analysis for services industryShantanu GodboleShourya Roy2008KDD 2008
An integrated system for automatic customer satisfaction analysis in the services industryShantanu GodboleShourya Roy2008KDD 2008
Customer targeting models using actively-selected web contentPrem MelvilleSaharon Rossetet al.2008KDD 2008
Using predictive analysis to improve invoice-to-cash collectionSai ZengPrem Melvilleet al.2008KDD 2008
Direct mining of discriminative and essential frequent patterns via model-based search treeWei FanKun Zhanget al.2008KDD 2008
Colibri: Fast mining of large static and dynamic graphsHanghang TongSpiros Papadimitriouet al.2008KDD 2008