Toward a research agenda for human-centered service system innovation
- Paul Maglio
- Stephen K. Kwan
- et al.
- 2015
- Service Science
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38 results for James Clinton Spohrer
Fuzzy Consensus Model for Governance in Smart Service Systems
- Francesco Calza
- Matteo Gaeta
- et al.
- 2015
- Procedia Manufacturing
Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems
- Haluk Demirkan
- Jim Spohrer
- 2014
- J. Retail. Consum. Serv.
Designing multichannel value propositions to enhance value-cocreation phenomenon
- Vittorio Cesarotti
- Alessio Giuiusa
- et al.
- 2014
- International Journal of Service Science, Management, Engineering, and Technology
Service science: Reframing progress with universities
- Jim Spohrer
- Alessio Giuiusa
- et al.
- 2013
- Systems Research and Behavioral Science
A service science perspective on business model innovation
- Paul P. Maglio
- Jim Spohrer
- 2013
- Industrial Marketing Management
The human side of service engineering
- Louis E. Freund
- James C. Spohrer
- 2012
- Human Factors and Ergonomics In Manufacturing
On looking into Vargo and Lusch's concept of generic actors in markets, or "It's all B2B...and beyond!"
- James C. Spohrer
- 2011
- Industrial Marketing Management
The service system is the basic abstraction of service science
- Paul P. Maglio
- Stephen L. Vargo
- et al.
- 2009
- ISeB
Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References
- Jim Spohrer
- Stephen K. Kwan
- 2009
- International Journal of Information Systems in the Service Sector (IJISSS)