ITBench: Evaluating AI Agents across Diverse Real-World IT Automation TasksSaurabh JhaRohan Aroraet al.2025ICML 2025
Detection, Diagnosis and Remediation for IT Incidents powered by Generative AIYu DengSaurabh Jha2023NeurIPS 2023
Exploring Large Language Models for Low-Resource IT Information ExtractionBhavya -Paulina Toro Isazaet al.2023ICDM 2023
Dynamic Faceted Search for Technical Support exploiting Induced KnowledgeNandana MihindukulasooriyaRuchi Mahindruet al.2020ISWC 2020