Conversational AI
The demand for virtual agents that can handle customer needs has continued to increase dramatically. At IBM Research, we’re building the next generation of artificial intelligence systems that can understand what’s being asked of them and how best to respond as efficiently as possible.
Our work
IBM Granite leads open-source LLMs on API calling
NewsKim MartineauPutting more knowledge at the fingertips of non-English speakers
ReleaseKim MartineauProject Debater argues for key point analysis of surveys, reviews, and social media
ReleaseNoam Slonim, Yoav Katz, Roy Bar-Haim, and Elad Venezian5 minute read
Publications
- Maximilian Schmidt
- Andrea Bartezzaghi
- et al.
- 2024
- ICANN 2024
- Avihu Dekel
- Raul Fernandez
- 2024
- INTERSPEECH 2024
- Qiushi Huang
- Xubo Liu
- et al.
- 2024
- ACL 2024
- Shreyas Basavatia
- Keerthiram Murugesan
- et al.
- 2024
- ACL 2024
- BRAIn: Bayesian Reward-conditioned Amortized INference for natural language generation from feedback
- Gaurav Pandey
- Yatin Nandwani
- et al.
- 2024
- ICML 2024
- 2024
- ICML 2024
IBM Solution: AI for Customer Service
Innovations from our team were developed into Watson Assistant, IBM’s AI for customer service. It’s the industry’s leading conversational AI platform that customers, human agents, and employees actually want to use.
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